We here at Synaccess strive to provide our customers with live support. We are
available for support via phone during 8:00AM to 5:00PM (Arizona Time - No
daylight savings.) Mon-Fri at (928) 257 1838.
Feel free to call and ask questions, or provide feedback.
Support via E-Mail
In addition to phone support, we provide our customers with support via E-Mail:
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1. What are the system network default
The system is configured to a static IP address:
IP – 192.168.1.100. Subnet Mask – 255.255.255.0. Gateway IP – 192.168.1.1
The default Admin ID and password are “admin” and “admin”.
DHCP can be configured via serial console port, web interface or telnet command
2. How do I directly connect the system to my
using the network port?
You need to use a Cross-Over Ethernet cable to directly connect the system and
your PC. Make sure your PC’s IP network settings have the same settings except
for the IP address. Using “PING” command at your PC to verify the IP connection.
3. The system is connected to our local area
network. How do I find out the IP
address was assigned to the system?
Check your network DHCP server data log to find out the IP. The device ID of the
unit is used as the name for your router's local devices. Default for NP-02B is
"NP-02B", device ID is configurable from the unit web interface.
Also, you can use a serial cable to connect to the system. At your PC terminal,
run a serial terminal program (such as HyperTerm) and type command “nwshow” to
the network settings.
5. To remotely access to the system, I need
install the system behind the
Firewall/Router and I do not have a designated IP address for the system. How do
I do that?
You need to change the HTTP port # or Telnet port # settings on the system from
default 80 or 23 to a number greater than 1000. Let’s say 8080 or 2323. Then you
need to update your router’s port mapping table (Virtual Server) to associate
the new port number to the system IP address.
To change the HTTP/Telnet port # on the system, see "Network" on the unit web
6. I need to use AutoPing/Reboot function to
with my DSL MODEM and Router.
My MODEM or Router failed to function but it did not get power reboot. What’s
Make sure you set the AutoPing destination IP address in the
Configuration Menu” to an external IP, such as “188.8.131.52”. Do not
use Router or MODEM IP address as your “being PINGed” IP address, because the
device might be PING-able, but actually does not work properly.
7. I am using AutoPing/Reboot function. The
network cable was removed from the
system, but no power reboot was executed. What is going on?
In order to have Autoping/Reboot working, ethernet cable must be installed:
Unit will verify internally if an ethernet cable is plugged in or not. Autoping
will not be active when a cable is unplugged to prevent constant reboot if a
cable is slightly out of socket or removed accidentally.
(T) models have ability to turn this option off, Autoping will continue
regardless of ethernet connection.
8. I am an Administrator and assigned three
who can access total of six
power outlets. I prefer not to let the each of three users to change system
settings and only let each user to see and operate his/her own assigned power
outlets. How do I do that?
Login to the system web interface as “Admin” and create three new user accounts,
during the creation of each account select outlets to each user.
Users will then only be able to control outlets specified for them and "open"
outlets (other outlets that are not restricted to either admin or other users).
Users will be able to see settings however, will be unable to make any critical
changes to network info. Outlet settings are configurable for outlets tied to the
9. I tried to use Emailing function and with
luck. What should I do?
POP3 and SMTP (either Authentication Required or not ) are supported from all
(T) Synaccess systems. However, the system does not support email servers which
require SSL connection.
Make sure the emails are PLAIN TEXT based.
1) At Telnet, use command “emailsend” to send a test email out of the system.
2) At Telnet, use command “emailget” to receive an email immediately.