Remote Power and
Console Management
Phone: (928) 257-1838
Toll-Free: (866) 790-3897
Fax: (760) 930-0550

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Support via Phone

We here at Synaccess strive to provide our customers with live support. We are available for support via phone during 8:00AM to 5:00PM Mountain Time at (928) 257 1838. Feel free to call and ask questions, provide feedback, or make suggestions


Support via E-Mail

In addition to phone support, we provide our customers with support via E-Mail: support@synaccess-net.com


Manual/Startup Guide/Datasheet downloadcenter

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FAQ

1. What are the system network default settings?

The system is configured to DHCP enabled as manufacturer default setting. If the system does not received IP assignment from a DHCP server on your network, it will fall-back to default network settings as described below:
IP – 192.168.1.100. Subnet Mask – 255.255.255.0. Gateway IP – 192.168.1.1
The default Admin ID and password are “admin” and “admin”.

2. How do I directly connect the system to my PC by using the network port?

You need to use a Cross-Over Ethernet cable to directly connect the system and your PC. Make sure your PC’s IP network settings have the same settings except for the IP address. Using “PING” command at your PC to verify the IP connection.

3. The system is connected to our local area network. How do I find out the IP address was assigned to the system?

Check your network DHCP server data log to find out the IP. The system has a host name like this: NP08_12AB34, where “NP-08” is the system model #, “12AB34” is the last 6 letters from the MAC address.

Also, you can use a serial cable to connect to the system. At your PC terminal, run a serial terminal program (such HyperTerm) and type command “nwshow” to see the network settings.

4. I need to use static IP address settings for the system. How do I set the static IP network parameters:

The first method is to use a cross-over Ethernet cable to directly connect to the system from your PC. Then use a web browser or Telnet to start to configure the system.

The second method is to use serial connection to configure the system.

5. To remotely access to the system, I need to install the system behind the Firewall/Router and I do not have a designated IP address for the system. How do I do that?

You need to change the HTTP port # or Telnet port # settings on the system from default 80 or 23 to a number greater than 1000. Let’s say 8080 or 2323. Then you need to update your router’s port mapping table (Virtual Server) to associate the new port number to the system IP address.

To change the HTTP/Telnet port # on the system, use the “Network Configuration Menu” to set the parameters. Important: it requires recycle the system power after changing the HTTP port #. It is not required to recycle the power if you only change the Telnet port number.


6. I need to use AutoPing/Reboot function to work with my DSL MODEM and Router. My MODEM or Router failed to function but it did not get power reboot. What’s wrong?

First of all, make sure you set the AutoPing destination IP address in the “AutoPing Configuration Menu” to an external IP/URL address, such as “yahoo.com”. Do not use Router or MODEM IP address as your “being PINGed” IP address, because the device might be PING-able, but actually does not work properly.

Secondly, you need to set the parameter “Network Connection Check Using This IP” in the “Network Setup Menu” to the system’s itself IP address (loopback). The reason is that if you leave it blank, the system keeps checking assigned Gateway IP address (likely assigned by the DSL/Router) for network connectivity verification. If the DSL/Router runs into trouble and the system can’t verify the network connection, AutoPing function will be suspended.

Tips: at Telnet, use command “apvbs 1” to observe AutoPing activities.

7. I am using AutoPing/Reboot function. The network cable was removed from the system, but no power reboot was executed. What is going on?

In order to have Autoping/Reboot working, there are two conditions are must met:
1) Network connection must be verified. In the “Network Setup Menu”, if you leave the setting “Network Connection Check Using This IP” blank, by default, the system periodically checks your Gateway IP address to confirm the network connectivity. If the connectivity can’t be verified, AutoPing function will be shut-off. If you wish to overwrite this condition, please fill-in the system own IP address.
2) The destination IP address in the outlet AutoPing setting must be able to successfully Ping IP and get response back ONCE. If not, reboot will not be executed.

Therefore, check your setting and test it again.

Tips: at Telnet, use command “apvbs 1” to observe AutoPing activities.

8. I am an Administrator and assigned three users who can access total of six power outlets. I prefer not to let the each of three users to change system settings and only let each user to see and operate his/her own assigned power outlets. How do I do that?

Login to the system as “Admin” and create three new user accounts. Then assigned outlets to each user. The easier ways to assign outlets to a user is to Telnet in as a user, then type command “prsv n” to reserve outlet “n” to the user. Type “punrsv n” to release the outlet “n”. After all outlets being assigned, go to “System Setup Menu” to set the “RestrictXXX” to “Y”.


9. I tried to use Emailing function and with no luck. What should I do?

POP3 and SMTP (either Authentication Required or not ) are supported from all Synaccess systems. However, the system does not support encrypted Algorithm from the server.

Make sure the emails are PLAIN TEXT based.

Tips:
1) At Telnet, use command “emailsend” to send a test email out of the system.
2) At Telnet, use command “emailget” to receive an email immediately.

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