We here at Synaccess strive to provide our customers with live support. We are
available for support via phone during 8:00AM to 5:00PM PST at (760) 930 0473.
Feel free to call and ask questions, provide feedback, or make
suggestions
Support via E-Mail
In addition to phone support, we provide our customers with support via E-Mail:
support@synaccess-net.com
The system is configured to DHCP enabled as manufacturer default setting. If the
system does not received IP assignment from a DHCP server on your network, it
will fall-back to default network settings as described below:
IP – 192.168.1.100. Subnet Mask – 255.255.255.0. Gateway IP – 192.168.1.1
The default Admin ID and password are “admin” and “admin”.
2. How do I directly connect the system to my PC
by using the network port?
You need to use a Cross-Over Ethernet cable to directly connect the system and
your PC. Make sure your PC’s IP network settings have the same settings except
for the IP address. Using “PING” command at your PC to verify the IP connection.
3. The system is connected to our local area
network. How do I find out the IP
address was assigned to the system?
Check your network DHCP server data log to find out the IP. The system has a
host name like this: NP08_12AB34, where “NP-08” is the system model #, “12AB34”
is the last 6 letters from the MAC address.
Also, you can use a serial cable to connect to the system. At your PC terminal,
run a serial terminal program (such HyperTerm) and type command “nwshow” to see
the network settings.
4. I need to use static IP address settings for
the system. How do I set the
static IP network parameters:
The first method is to use a cross-over Ethernet cable to directly connect to
the system from your PC. Then use a web browser or Telnet to start to configure
the system.
The second method is to use serial connection to configure the system.
5. To remotely access to the system, I need to
install the system behind the
Firewall/Router and I do not have a designated IP address for the system. How do
I do that?
You need to change the HTTP port # or Telnet port # settings on the system from
default 80 or 23 to a number greater than 1000. Let’s say 8080 or 2323. Then you
need to update your router’s port mapping table (Virtual Server) to associate
the new port number to the system IP address.
To change the HTTP/Telnet port # on the system, use the “Network Configuration
Menu” to set the parameters. Important: it requires recycle the system power
after changing the HTTP port #. It is not required to recycle the power if you
only change the Telnet port number.
6. I need to use AutoPing/Reboot function to work
with my DSL MODEM and Router.
My MODEM or Router failed to function but it did not get power reboot. What’s
wrong?
First of all, make sure you set the AutoPing destination IP address in the “AutoPing
Configuration Menu” to an external IP/URL address, such as “yahoo.com”. Do not
use Router or MODEM IP address as your “being PINGed” IP address, because the
device might be PING-able, but actually does not work properly.
Secondly, you need to set the parameter “Network Connection Check Using This IP”
in the “Network Setup Menu” to the system’s itself IP address (loopback). The
reason is that if you leave it blank, the system keeps checking assigned Gateway
IP address (likely assigned by the DSL/Router) for network connectivity
verification. If the DSL/Router runs into trouble and the system can’t verify
the network connection, AutoPing function will be suspended.
Tips: at Telnet, use command “apvbs 1” to observe AutoPing activities.
7. I am using AutoPing/Reboot function. The
network cable was removed from the
system, but no power reboot was executed. What is going on?
In order to have Autoping/Reboot working, there are two conditions are must met:
1) Network connection must be verified. In the “Network Setup Menu”, if you
leave the setting “Network Connection Check Using This IP” blank, by default,
the system periodically checks your Gateway IP address to confirm the network
connectivity. If the connectivity can’t be verified, AutoPing function will be
shut-off. If you wish to overwrite this condition, please fill-in the system own
IP address.
2) The destination IP address in the outlet AutoPing setting must be able to
successfully Ping IP and get response back ONCE. If not, reboot will not be
executed.
Therefore, check your setting and test it again.
Tips: at Telnet, use command “apvbs 1” to observe AutoPing activities.
8. I am an Administrator and assigned three users
who can access total of six
power outlets. I prefer not to let the each of three users to change system
settings and only let each user to see and operate his/her own assigned power
outlets. How do I do that?
Login to the system as “Admin” and create three new user accounts. Then assigned
outlets to each user. The easier ways to assign outlets to a user is to Telnet
in as a user, then type command “prsv n” to reserve outlet “n” to the user. Type
“punrsv n” to release the outlet “n”. After all outlets being assigned, go to
“System Setup Menu” to set the “RestrictXXX” to “Y”.
9. I tried to use Emailing function and with no
luck. What should I do?
POP3 and SMTP (either Authentication Required or not ) are supported from all
Synaccess systems. However, the system does not support encrypted Algorithm from
the server.
Make sure the emails are PLAIN TEXT based.
Tips:
1) at Telnet, use command “emailvbs 2” to see the diagnoses messages for
receiving or sending emails.
2) At Telnet, use command “emailsend” to send a test email out of the system.
3) At Telnet, use command “emailget” to receive an email immediately.
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